Frequently Asked Questions

QuietKat's premium batteries range in size and charge time. On a standard charger or solar charger the charge time is approximately 6-8 hours.

Yes, our electric bikes and batteries charge off of a standard 240v outlet, and even with our solar chargers!

Yes, all QuietKat electric bikes come with a standard 240v home charger. You can also upgrade to our solar charger option.

Every QuietKat eBike includes one premium battery. Additional batteries can be purchased separately to increase range. We also have upgraded battery options for extended performance.

Mileage depends on a number of factors including battery size, rider weight, added gear, temperature, and terrain. On average, QuietKat eBikes have a max range in eco pedal-assist mode of 38-77 kms. *Range is calculated at 2.41 kms per amp-hour unassisted, 4.83 kms per amp-hour assisted.

QuietKat eBikes are made from using premium components, which is why we have partnered with Panasonic to provide the ultimate in battery performance and longevity!

No. Unlike many lead acid batteries, our premium lithium batteries are sealed, requiring zero maintenance.

Prior to storing your electric bike battery for an extended period of time, it should be fully charged and then discharged to 40% – 60% capacity. Refer to the lithium battery manual for further information. Do not store your battery in freezing temperatures for an extended period of time.

Simply plug the 240v or similar charger into the bike, or remove the battery and charge separately at home or at the campsite. Once the red light on the charger turns to green, you are at a 100% charge.

QuietKat offers a LIFETIME FRAME WARRANTY and a 1-year warranty on all components. Please read the full warranty information located in your owners manual. Contact customer support with any questions.

Please submit a form on our support page for the quickest response. You can also call our customer support team at +64 4 939 6800 They will properly handle your claim and get you back on the trail in no time!

We arrange for you to take your QuietKat into a local repair shop. We ship parts to the repair shop and quickly get your QuietKat back in working order. QuietKat covers all associated costs of parts, labour, and shipping for claims under warranty.

Contact our support team and they will evaluate whether you have the capabilities and tools.

QuietKat stands behind our eBikes and acessories and includes a LIFETIME frame warranty, and 1 year warranty on all components. We do not currently offer an extended warranty program.

QuietKat electric mountain bikes can climb incredibly steep hills and mountain trails. QuietKat eBikes are designed and thoroughly tested on the most rugged terrain and trails that Colorado's Rocky Mountains offer.

Not unless exposed to extreme conditons and not properly maintaining the eBike. QuietKat utilises stainless hardware and aluminum tubular framing to build the most robust eBikes on the planet.

QuietKat electric bikes are built with oversized all-terrain tires which are capable of maintaining traction in steep terrain, shallow mud, sand and snow. The tyres can be deflated down to as low as 8lbs for added traction in these conditions.

Yes, but do not submerge the motor or any electronic components, including the battery compartment.

Our electric bikes are equipped with premium suspension components and feature adjustable settings on the front suspension forks and rear shocks on full-suspension models.

Yes. They require zero greasing or regular maintenance. E-Bikes feature standard mountain bike hubs which require basic bicycle maintenance.

Yes. The design of a QuietKat utilises similar components to any standard mountain bike. For the ultimate in ride quality, check out our comfort saddle!

Yes, you can purchase additional batteries and solar chargers to extend your adventure. Additional batteries will be available in New Zealand soon.

Due to their output power being over 300w, QuietKat e-bikes are sold in New Zealand as Private Land-Use only vehicles. For more information read our New Zealand Electric Bike Regulation Guide.

Yes, but we recommend using a QuietKat trailer or game cart instead of dragging.

Yes, on VPO Technology-equipped QuietKat Bikes. With a simple programming change on the digital screen on the handlebars, the speed and power can be increased or decreased based on rider preference. Refer to our Unboxing and Assembly Video Channel for a short video tutorials on how to adjust settings.

QuietKat Recommends that the bike is assembled, inspected, and adjusted by a certified bicycle mechanic or bicycle shop before riding. For more information on assembly, checkout our assembly videos at the link below.